Your order journey

Your order journey

We believe that every piece of jewellery tells a story, and we want you to feel a part of that story from start to finish. Here’s a look at what happens after you place your order with L’AMIRA CARATS.

1. Order Confirmation

• Instant Confirmation: Once you place your order, you will receive a confirmation email with the details of your purchase. This email will include your order number, a summary of the items purchased, and an estimated processing time.

• Payment Confirmation: We ensure your payment has been securely processed, and if there are any issues, we’ll get in touch right away.

2. Crafting Begins: Our artisans will begin handcrafting your piece using ethically sourced gemstones and metals. Crafting time varies between 2 to 4 weeks, depending on the availability of your chosen gemstones and the complexity of the design. Some gemstones may require additional sourcing time to ensure their quality and ethical origin, which can extend the crafting period slightly.

3. Quality Assurance

• Final Inspection: Once your jewellery is completed, it undergoes a thorough quality inspection. We check for craftsmanship precision, gemstone security, and the overall finish to ensure everything meets our high standards.

• Polishing and Packaging: After inspection, your jewellery is given its final polish to ensure it sparkles beautifully. It is then carefully packaged in our signature L’AMIRA CARATS box, ready for delivery.

4. Shipping Notification

• Shipment Details: As soon as your order is shipped, you will receive an email with your tracking number, so you can follow your jewellery journey from our studio to your doorstep.

• Eco-Friendly Packaging: We are committed to sustainability, and all our packaging is eco-friendly, ensuring your order reaches you safely and with minimal environmental impact.

5. On Its Way to You

• Tracking Your Order: Use the provided tracking number to see where your package is at every step of the way. Most orders arrive within 3-7 business days, depending on your location.

• Delivery Timeline: We ship via trusted courier services to ensure a secure and timely delivery. You’ll be notified once your package is out for delivery.

6. Welcome to Your New Jewellery

• Unboxing: As you open your package, you’ll find your jewellery nestled in our beautifully crafted box.

• Personal Touch: For custom or limited-edition orders, you may receive a personal note from our artisan team, celebrating the unique journey of your handcrafted jewellery.

7. Post-Purchase Support

• We’re Here for You: Have any questions or need assistance after receiving your jewellery ? Our customer care team is always available to help with resizing, care tips, or any other inquiries. Please email us at customerservice@lamiracarats.com